Frequently Asked Questions

Gear for different weather conditions is NOT provided. The only gear we provide our renters are goggles and helmets.

It is a self-guided tour. Just like a rental car, drivers chose their own destination.

There are hundreds of miles of dirt trails surrounding the area. GPS and routes are provided, but riders can go on any open and designated road in the area.

We can help you navigate back to our store front. If passengers are safe and the unit is undamaged, call the phone number provided for the front desk. The units have tracking systems so we can see where the unit is located.

• The hold is a “damage deposit” the customer must agree to before starting the ride. A credit or debit card must be given upon arrival when picking up the unit – $1500 holds are PER unit rented. When the unit is returned with no damages the entire hold will be released. (A complete inspection of the unit must be completed prior to the hold being released on your credit card and this can take anywhere from 3-7 days.) If damages occur, we will charge the total cost of parts and labor up to $1500 but will not exceed that amount for damages done to the unit itself. (If the renter is found to be negligent, as per the rental contract, the entire amount of damages can be assessed to the renter.) Outfitter charges that occur past the $1500 can be assessed to the renter. This includes, but is not limited to – goggles, helmets, down time, recovery fees, flags, ice chest, and other items attached to the unit.
• For example… If a unit gets totaled and there is $8,000 worth of damage, the credit card used to place the authorization hold will still only pay $1500 for damage done to the unit, unless found negligent, as per the rental contract. (Outfitter charges may still apply). If the damage only amounts to $480, then the remaining $1020 will be released from the damage deposit.

Anyone age 18 with a valid driver’s license is allowed to drive the units.

There are size requirements, rather than age requirements. We have found the average height is to be 48 inches tall.

Because you pay a gas charge with your booking, you are not required to bring the units back refueled. If you find you need additional fuel during your booking,the additional gas charges on are on the renter. There is not a refueling station at the store front, if you need additional fuel, please call the Adventure Center you booked from to be advised what grade of fuel your unit requires (different units require different fuel grades).

Customers are not allowed to tow the units. Units must be driven from the store front.

All units are street legal, and as with a normal vehicle, all applicable traffic laws must be followed.

Units are not governed, BUT all applicable traffic laws must be followed.

Yes, a park pass is required if you are entering the National Recreation Area. This is NOT included with your rental. You can purchase these passes at the entrance gates or online at www.recreation.gov